Privacy Policy
Your privacy matters to us. This policy explains how StreamDigitalFlash collects, uses, and protects your personal information when you use our investment analysis education platform.
Last Updated: January 15, 2025
Information We Collect
We collect various types of information to provide and improve our investment analysis education services. This includes information you provide directly, information collected automatically, and information from third-party sources where applicable under Malaysian law.
Personal Information You Provide
- Name, email address, and contact details when you register
- Professional background and investment experience level
- Learning preferences and course selections
- Payment information for course enrollment
- Communications you send to us
- Feedback and survey responses
Automatically Collected Information
- IP address, device information, and browser type
- Usage patterns and learning progress
- Pages visited and time spent on our platform
- Referral sources and search terms used
- Technical data for platform optimization
How We Use Your Information
Your information helps us deliver personalized investment education and improve our platform. We process your data lawfully and transparently, adhering to Malaysian Personal Data Protection Act 2010 requirements.
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Course delivery and progress tracking | Contract performance | Account data, learning progress |
| Platform improvement and analytics | Legitimate interest | Usage data, technical information |
| Customer support | Contract performance | Contact details, communication history |
| Marketing communications | Consent | Contact information, preferences |
Important: We never use your personal information for automated decision-making that could significantly affect you without your explicit consent and appropriate safeguards.
Information Sharing and Disclosure
We limit information sharing to specific circumstances necessary for our service delivery. Your personal data is never sold to third parties, and we maintain strict controls over any necessary sharing arrangements.
Service Providers
We share data with trusted partners who help deliver our services, including payment processors, email services, and hosting providers. All partners must meet our strict data protection standards.
Legal Requirements
We may disclose information when required by Malaysian law, court orders, or to protect our rights and the safety of our users and platform.
Business Transfers
In the event of a merger, acquisition, or business sale, your information may be transferred to the new entity, subject to the same privacy protections.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework follows industry best practices and Malaysian regulatory requirements.
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted database storage with access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Network monitoring and intrusion detection systems
- Regular software updates and security patches
Administrative Safeguards
- Employee training on data protection practices
- Strict access controls based on job responsibilities
- Background checks for staff handling personal data
- Incident response procedures for data breaches
- Regular review and update of security policies
Your Rights and Choices
Under Malaysian Personal Data Protection Act 2010 and international best practices, you have several rights regarding your personal information. We're committed to helping you exercise these rights promptly and effectively.
Access and Portability
Request a copy of your personal data in a commonly used format. You can export your learning progress and account information at any time through your dashboard.
Correction and Updates
Update incorrect or incomplete information through your account settings or by contacting our support team directly for assistance.
Deletion and Withdrawal
Request deletion of your account and associated data, subject to legal retention requirements for financial education records.
Marketing Preferences
Opt out of marketing communications while maintaining access to essential service-related notifications and course updates.
To exercise any of these rights, contact us at info@streamdigitalflash.com with your request. We'll respond within 21 days as required by Malaysian law and may need to verify your identity before processing certain requests.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Until account deletion + 12 months | Service delivery and legal compliance |
| Learning progress and certificates | 7 years after completion | Educational record requirements |
| Payment records | 7 years | Tax and financial regulations |
| Marketing communications | Until consent withdrawal | Direct marketing purposes |
| Support interactions | 3 years | Service improvement and dispute resolution |
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You have control over cookie settings through your browser and our cookie preference center.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality and security
- Performance cookies: Help us understand how users interact with our platform
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into platform usage and learning patterns
You can manage cookie preferences through your browser settings or our cookie banner that appears on your first visit. Disabling certain cookies may affect platform functionality and your learning experience.
International Data Transfers
While we primarily store data within Malaysia, some of our service providers may be located in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information according to Malaysian standards.
Transfer Safeguards
- Contractual data protection clauses with international partners
- Certification schemes ensuring adequate protection levels
- Regular audits of international service providers
- Encryption of data in transit and at rest
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through your registered email address or prominent notices on our platform.
Version History: This policy was last substantially updated in January 2025. Previous versions are archived and available upon request. We recommend reviewing this policy regularly to stay informed about how we protect your privacy.
Contact Our Privacy Team
If you have questions about this privacy policy, need to exercise your rights, or want to report a privacy concern, please contact us:
We aim to respond to all privacy inquiries within 21 days. For urgent matters concerning data breaches or security concerns, please mark your communication as "Urgent - Privacy Matter."